FAQ

 

Below are frequently asked questions. As always feel free to contact us, if your question has not been answered.

Communication

  1. How long does it take to receive a response for emails?

Please allow 24 to 48 hours for a response.

 

 

Transaction Policy

  1. Is there a way that I can add/edit items after check out?

We are unable to change orders after the transaction is completed.

  1. If I forget to use my discount/coupon/promo code can it be added after the purchase?

We can’t apply discounts/coupons/promo codes after the transaction is completed.

  1. If I forget to apply a discount/coupon/promo code can it be credited to my form of payment?

No, any unused discounts/coupons/promo codes will not be credited or refunded. Make sure to double check your order before completing your transaction.

  1. What forms of payment can I use?

We accept Mastercard, Visa, American Express and Paypal.

 

 

Shipping Policy

1. Can you please change my shipping address?

Yes, but we have less than 24 hours to modify shipping addresses from the time the transaction is completed. If the change of address is not made within the 24-hour window, we ask you to contact the courier associated with your tracking number to see if they are able to edit the address for you.

  1. How soon will I receive my tracking?

You should receive a tracking number within 24-48 hours of order completion.

  1. What should I do if my tracking link is not working?

Tracking numbers can sometimes take several hours to update. Try to refresh the tracking number periodically. In the event the link still does not work, feel free to contact us.

  1. What to do if my tracking information says delivered, but I have not received my order yet?

Double check the tracking link to see exactly where you order has been delivered. For example, mailbox, front porch, front desk, etc. If your order has not been delivered to the described location, please contact the courier associated with your tracking link.

  1. What if my package is lost?

Camille’s Closet is not responsible for lost packages due to courier error, however, we ask that you contact us so that we may address the issue.

  1. What if my package is refused?

If your package refused or returned from the courier; you're responsible for the shipping cost to re-ship package.

  1. Do you offer expedited shipping?

Unfortunately, no, we do not offer expedited shipping currently.

  1. Do you ship internationally?

At the moment we do not offer international shipping. However, we plan to in the near future.

 

 

Return Policy

All sales are final.

We do not offer refunds for any reason.

Store credit will be issued in the event a defective item is received.

Please inspect your order immediately once received. If you believe you have received defective merchandise, you must contact us within 2 days so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item before it is shipped to try to avoid such issues.

 

Camille's Closet is quality a conscience business; therefore if you are not 100% happy with an article of clothing, you are able to make a return within 14 days of receiving your order from the post office.  An online store credit will be issued via the email you provided with your order. Once we have received your return please allow up to 72 hours for processing. No cash or credit refunds will be issued. You are responsible for any shipping cost for returns.

 

 

Dispute Policy

If you file a dispute and we review your order to then discover that your dispute is fraudulent, you will no longer be eligible to make any future purchases with Camille’s Closet. Any future orders you may complete will be canceled and you will be refunded to your original form of payment.

 

 

Miscellaneous

  1. May an order be placed without an account?

Yes, you can place an order without an account. But there are benefits to having an account. Checkout should be available without an account via guest checkout.

  1. How often do you add new items to your website?

New items are added frequently to our website.

  1. How often do you restock merchandise?

Our restock dates are dependent on demand. Sign up for our email list, so you are the first to know about when and/if items are restocked.